Six Ways You Can Boost Revenue During the Pre-Stay Phase
When we talk about creating remarkable guest experiences, we often focus on the part after the client checks in. However, the guest experience starts well before that – from the moment they are...
View ArticleWhat Every Hotelier Should Know About Hotel Reputation Management
Have you ever asked yourself what guests will find out about your property when they search online? The guest journey is cyclical and guest reviews published by guests who have left your property will...
View Article5 Ways Your Hotel Can Prepare for Summer 2021
Summer 2021 is just around the corner. With just a few weeks left to go, hotels around the world are expecting a summer like no other before. Be that as it may, this upcoming high season is difficult...
View Article10 Top Tips for Improving Your Tripadvisor Ranking
With nearly 8 million listings across 190 countries, it is no doubt that Tripadvisor is one of the most popular platforms for guest reviews. As so many guests are booking their hotel directly on...
View ArticleHow Paradores Hotels Uses Online Reputation Management to Win Spain’s Best...
Paradores is an iconic collection of hotels located in historic buildings and natural parks across Spain. The company motto has been “Quality, Friendliness, Legendary” since 1928. It is fully committed...
View Article5 Ways to Prevent Negative Guest Reviews and Boost Your Online Reputation
No one likes negative reviews, and even less if it is online for everyone to read. Luckily, there are ways to avoid them! Here below, we outline five tips for you to prevent negative guest reviews and...
View ArticleResponding to Hotel Guest Reviews: How to Do It Right!
When there is so much to deal with in day-to-day hotel operations, responding to online reviews seems like a task for which there is never enough time. So why respond to hotel guest reviews? Reviews...
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